Thank you for shopping with Aatrod. Please review our Shipping Policy to understand how we handle processing, delivery, and returns for your orders.
1. Shipping Time Frames
- Order Processing: Orders are typically processed within 1–3 business days.
- U.S. Domestic Shipping: Estimated delivery time is 3–7 business days after dispatch.
- International Shipping: Estimated delivery time is 7–18 business days, depending on customs and destination.
Please note that delivery times may vary due to factors such as customs processing, weather, and local delivery conditions.
2. Shipping Fees
- We charge a flat shipping rate of $8.55 per order.
- This flat rate applies to both domestic (U.S.) and international shipments.
- Shipping fees are calculated and displayed at checkout.
3. Order Tracking
- Once your order ships, you will receive a shipment confirmation email with a tracking number.
- You can use this number to track your package online.
- For international shipments, tracking may be limited once the package leaves the United States.
4. Returns
We want you to be fully satisfied with your purchase. If you’re not happy with your order:
- Contact us at support@aatrod.com within 30 days of receiving your order to initiate a return.
- Products must be returned in original condition and packaging.
- Return shipping costs are the responsibility of the customer.
- We will provide return instructions and a return address upon request.
5. Refunds
- Once your return is received and inspected, we will process your refund within 5–9 business days.
- Refunds are issued to the original payment method used at checkout.
- Please note that shipping fees, taxes, and customs duties are non-refundable.
6. International Orders
- Duties and Taxes: Customers are responsible for any import taxes, customs duties, or fees imposed by their country.
- Customs Delays: Aatrod is not responsible for delays due to customs inspections or procedures.
- We encourage customers to check with local customs authorities for more information before placing an international order.
7. Lost or Delayed Shipments
If your shipment is lost or significantly delayed:
- Contact us at support@aatrod.com as soon as possible.
- We will investigate with the carrier and offer a resolution.
- If a package is deemed lost, you may choose between a refund or a replacement item.
8. Address Changes
If you need to update the shipping address for an order:
- Please contact us immediately at support@aatrod.com.
- While we’ll make every effort to update the address, we cannot guarantee changes once the order has been processed or shipped.
9. Contact Us
If you have any questions about your shipment or need further assistance, don’t hesitate to reach out to our support team:
Email: support@aatrod.com
We’re here to help ensure a smooth and satisfying shopping experience.