At Aatrod, we are committed to delivering your orders quickly, securely, and reliably. This Shipping Policy outlines how we process orders, delivery timelines, shipping costs, tracking, and responsibilities, so you know exactly what to expect.
1. Handling Time
- Processing Time: Orders are typically processed within 1–2 business days. During this time, we carefully prepare your items for shipment with accurate handling and secure packaging.
- Order Cut-Off Time: Orders placed after 5:00 PM Eastern Standard Time (New York) will be processed on the next business day.
2. Shipping & Delivery Time
- Transit Time: Once shipped, orders are generally delivered within 3–7 business days, depending on your location within the United States.
- Total Delivery Time: From the moment you place your order, you can expect delivery within 4–9 business days, including both processing and transit.
3. Shipping Costs
- Free Shipping: We offer free shipping on all orders within the United States.
- No Hidden Fees: There are no additional handling charges or unexpected costs at checkout.
4. Tracking Your Order
- Once your order has shipped, you will receive an email with your tracking number and a link to monitor your shipment.
- Tracking allows you to follow your package’s journey and estimate its delivery date.
5. Shipping Restrictions
- Shipping Area: We currently only ship within the United States. International shipping is not available at this time.
- Delivery Responsibility: Aatrod is responsible for your order until it is marked as “delivered” by the carrier. After delivery confirmation, responsibility transfers to the customer.
6. Delivery Issues
- If you encounter issues such as delays, lost packages, or incorrect tracking updates, please contact our customer service team immediately.
- We will work directly with the carrier to resolve the problem and ensure your order is delivered.
- For returns or exchanges related to shipping issues, please review our Returns & Refunds Policy.
7. Customer Service
If you have any questions about shipping, please contact us:
- Email: support@aatrod.com
- Phone: +1 (978) 615-9222
- Address: 5 Slate Dr, Fredericksburg, VA 22406, United States
- Working Hours: 8:00 AM – 5:00 PM (Monday – Friday)