At Aatrod, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a clear and fair returns and refunds process. Please review the policy below before initiating a return.
1. Return Eligibility
We accept returns for eligible products within 30 days of receiving the product. To qualify for a return:
- The item must be unused, in its original condition, and returned with all original packaging, tags, and labels.
- Personalized or customized items (e.g., monogrammed or special-order products) cannot be returned, unless they arrive damaged or defective.
2. How to Initiate a Return
To request a return:
- Email our support team at support@aatrod.com.
- Include your order number and reason for return.
- We will reply with return instructions and the shipping address.
- Securely package the product and ship it using the provided instructions.
Once we receive and inspect the item, we will inform you whether the refund is approved or denied based on the return conditions.
3. Return Shipping Responsibility
- Return shipping costs are the customer’s responsibility.
- We recommend using a trackable shipping service to ensure delivery.
- Aatrod is not responsible for items lost or damaged during return transit.
4. Refund Process
If your return is approved:
- A refund will be issued to your original method of payment.
- Please allow 5–9 business days for the refund to appear on your statement.
- Shipping fees, customs charges, and taxes are non-refundable.
5. Exchanges
To request an exchange (e.g., for a different size or color):
- Follow the same steps as a return.
- In your email, indicate that you’d like an exchange and specify the desired replacement item.
- Once we receive and inspect the original item, we will ship the replacement.
- Customers are responsible for exchange-related shipping costs.
6. Damaged or Defective Items
If you receive a product that is damaged or defective:
- Contact us immediately at support@aatrod.com.
- Include your order number, a brief description of the issue, and clear photos if available.
- We will assess the issue and offer you a replacement, refund, or appropriate solution.
7. Contact Us
If you have any questions or need support related to a return or refund, feel free to contact:
Email: support@aatrod.com
Our team is ready to help and will respond promptly.