At Aatrod, we want you to be fully satisfied with your purchase. This policy explains how we handle returns and refunds to ensure transparency and fairness.
1. Eligibility for Returns
- Timeframe: You may request a return within 30 days of receiving your order.
- Condition of Items: To qualify, items must be:
- Unused and in the same condition as received
- In the original packaging, with all accessories included
- Non-Returnable Items: For hygiene and safety reasons, certain products (such as personalized or custom items) cannot be returned.
- Not Eligible: Items that are used, damaged, missing parts, or not in their original condition are not eligible for a return or refund.
2. Return Process
- Request a Return: Contact our support team at support@aatrod.com with your order number and reason for return.
- Approval: If your request is approved, you will receive return instructions.
- Shipping Costs: Customers are responsible for return shipping unless the item received was defective, damaged, or incorrect.
3. Refunds
- Inspection: Returned items will be inspected upon arrival.
- Approval: If approved, your refund will be processed to your original payment method within 5–7 business days.
- Denial: If the return does not meet the eligibility requirements, it will not be refunded. Items may be returned to you at your expense.
4. Exchanges
We do not process direct exchanges. If you would like a different item, please return your original order (if eligible) for a refund and place a new order separately.
5. Late or Missing Refunds
- First, check your bank account or payment provider, as processing times may vary.
- If you still have not received your refund after 7 business days, contact us at support@aatrod.com.
6. Return Shipping Address
All approved returns should be sent to:
Aatrod – Returns Department
5 Slate Dr, Fredericksburg, VA 22406
United States
7. Contact Us
If you have any questions about returns or refunds, please reach out to our support team:
- Email: support@aatrod.com
- Phone: +1 (978) 615-9222
- Address: 5 Slate Dr, Fredericksburg, VA 22406, United States
- Working Hours: 8:00 AM – 5:00 PM (Monday – Friday)