At Aatrod, we care about your satisfaction. If you’re not completely happy with your purchase, we offer a fair and transparent return and refund process. Please read the details below to understand your options.
Website: https://aatrod.com
Service Availability: We serve customers in the United States and most international countries unless otherwise restricted by law. If your country is unsupported, checkout will not be possible.
1. Return Eligibility
You may request a return within 30 days of receiving your order if the following conditions are met:
- Items are unused, in their original condition, and returned in the original packaging
- All tags, labels, and included accessories must be intact
- Returns that do not meet these conditions may be rejected
2. Non-Returnable Items
The following items cannot be returned:
- Products marked as Final Sale
- Personalized or custom-made items
- Gift cards or free promotional items
- Items showing wear, use, or damage not caused during shipping
3. How to Initiate a Return
To request a return:
- Email us at support@aatrod.com with your order number and reason for return
- We will reply with return instructions and a return shipping address
- Send your item(s) using a trackable shipping method
Note: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
4. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or not as ordered, please contact us immediately:
- Include your order number, photos of the item, and a description of the issue
- We will arrange a replacement, refund, or other appropriate resolution at no additional cost to you
5. Refunds
Once your return is received and inspected, we will notify you via email regarding approval. If approved:
- A refund will be issued to your original payment method
- Processing typically takes 5–9 business days
Please note: Original shipping fees are non-refundable, except in cases where the return is due to our error.
6. Late or Missing Refunds
If you haven’t received your refund:
- Double-check your bank account or credit card statement
- Contact your bank or card issuer regarding processing times
- If you still need assistance, please email us at support@aatrod.com
7. Exchanges
We do not offer direct exchanges at this time.
To replace an item, please return the original product for a refund and place a new order separately.
8. Contact Information
If you have questions or need help with a return or refund, contact our support team:
Email: support@aatrod.com