At Aatrod, customer satisfaction is our top priority. We offer a fair and transparent returns and refunds policy for domestic orders within the United States.
1. Returns
You may request a return within 21 days of receiving your order by contacting our support team at [email protected].
Return Conditions:
- Items must be unused, in their original packaging, and in the same condition as when received.
- Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item sent).
Non-returnable items include:
- Custom or personalized products
- Final sale items
- Items marked as “non-returnable” at the time of purchase
2. Refunds
Once we receive and inspect your returned item, we will notify you and initiate the refund process.
- Refunds are typically processed within 9–10 business days to your original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
3. Exchanges
To request an exchange (e.g., for a different size or color), please contact us at [email protected].
- Exchanges are subject to item availability.
- Customers are responsible for shipping costs related to exchanges.
4. Damaged or Defective Items
If your item arrives damaged or defective, please reach out to us immediately.
We will offer either a replacement or a full refund, depending on your preference.
Please include:
- Your order number
- A brief description of the issue
- Photos of the damaged/defective item (if available)
This allows us to resolve the issue as quickly as possible.
5. Support
If you have any questions or concerns about your shipment, contact us at [email protected]. We are here to help.