We’re here to help. Below are answers to some of the most common questions from our customers. If you need further assistance, feel free to contact us at support@aatrod.com.
1. When will my order ship?
Orders are typically processed within 1–3 business days. Once shipped, you will receive a confirmation email with a tracking number.
- U.S. Shipping: 3–7 business days
- International Shipping: 7–18 business days (subject to customs)
2. How can I track my order?
You will receive a tracking number via email once your order ships. Use this number to monitor your shipment’s progress. For international orders, tracking may be limited once the package leaves the U.S.
3. How do I cancel or change my order?
Please email us immediately at support@aatrod.com. We can cancel or change your order only if it has not yet been processed or shipped.
4. Can I return a product if I’m not satisfied?
Yes! We accept returns within 30 days of receipt for unused items in original condition. Visit our Returns & Refunds Policy for details. Customers are responsible for return shipping costs.
5. How long does it take to receive a refund?
Once we receive and approve your return, refunds are processed within 5–9 business days to the original payment method. Shipping and taxes are non-refundable.
6. Do you ship internationally?
Yes, we ship worldwide. However, international customers are responsible for any import duties, taxes, or customs fees. Delivery times may vary due to customs processing.
7. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- PayPal
All payments are securely processed and encrypted.
8. What should I do if my item arrives damaged or defective?
Please contact us right away at support@aatrod.com. Include your order number, a brief description of the issue, and photos if possible. We’ll work quickly to resolve it.
9. Can I exchange an item for a different size or color?
Yes. Please follow the return process and note your exchange request in the email. We’ll send the replacement after receiving the returned item. Customers cover shipping for exchanges.
10. How do I contact customer support?
You can reach our support team at:
Email: support@aatrod.com
We’re here to assist you and typically respond within 24–48 hours.