Welcome to Aatrod’s FAQ page. Here you’ll find answers to common questions about shopping with us. If you don’t see your question answered, feel free to contact us directly.
1. Ordering
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
Q: Can I cancel my order?
A: Yes, you may cancel your order before it ships. Once shipped, cancellations are not possible — but you may request a return under our Returns & Refunds Policy.
2. Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal.
Q: Is my payment information secure?
A: Yes. All payments are encrypted via SSL and processed through trusted third-party gateways. We never store your full card details.
3. Shipping
Q: How long does delivery take?
A: Orders are processed in 1–2 business days and typically delivered within 3–7 business days across the U.S. Total delivery time is usually 4–9 business days.
Q: Do you offer free shipping?
A: Yes, all orders within the United States ship free of charge.
Q: Do you ship internationally?
A: Not at this time — we currently only ship within the United States.
4. Returns & Refunds
Q: What is your return policy?
A: You may request a return within 30 days of receiving your order, provided items are unused, in original packaging, and not marked as final sale.
Q: How do I request a return?
A: Contact us at support@aatrod.com with your order number and reason for return. Our team will provide instructions.
Q: When will I receive my refund?
A: Approved refunds are issued within 5–7 business days to your original payment method.
5. Account & Privacy
Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and manage your details more easily.
Q: How is my personal data protected?
A: We follow strict data protection practices. Your information is processed securely in line with our Privacy Policy.
6. Contact & Support
Q: How can I reach customer support?
A: You can contact us via:
- Email: support@aatrod.com
- Phone: +1 (978) 615-9222
- Address: 5 Slate Dr, Fredericksburg, VA 22406, United States
- Working Hours: 8:00 AM – 5:00 PM (Monday – Friday)