We understand that plans can change. At Aatrod, we aim to make the cancellation process clear and fair. Please review the following terms regarding order cancellations.
1. How to Cancel an Order
To request a cancellation, please contact our support team as soon as possible at [email protected].
Include your order number and the reason for cancellation.
If your order has not yet shipped, we will do our best to cancel it promptly.
2. Cancellation Conditions
- Orders can only be canceled before they are shipped.
- If the item has already shipped, you may need to follow our standard Return & Refund Policy instead.
- We do not impose unreasonable restrictions on order cancellations.
3. Refund for Canceled Orders
If your cancellation is successful:
- A full refund will be issued to your original payment method.
- Refunds are typically processed within 9–10 business days after confirmation.
4. Cancellations Due to Product Unavailability
In the rare event that an item becomes unavailable after your order is placed:
- We will notify you promptly.
- You will receive a full refund or may choose an available alternative.
5. Need Help?
If you have questions or need assistance, our support team is here to help.
Contact us anytime at [email protected].