At Aatrod, we understand that sometimes plans change. We aim to accommodate order cancellations whenever possible. Please review our cancellation guidelines below to understand your options.
1. How to Request a Cancellation
If you need to cancel your order, please contact us as soon as possible after placing it:
Email: support@aatrod.com
In your message, include:
- Your order number
- The reason for cancellation
2. Cancellation Window
We strive to process and ship orders quickly. As a result:
- Cancellations can only be guaranteed before the order has been processed or shipped.
- Once an order has entered the shipping phase, it cannot be canceled.
In such cases, you may be eligible to return the item after delivery under our Returns & Refunds Policy.
3. Custom and Personalized Orders
Orders for customized or personalized products (e.g., monogrammed or made-to-order items) cannot be canceled once processing has begun, unless the item is defective or damaged upon delivery.
4. Refund for Canceled Orders
If your cancellation request is approved:
- A full refund will be issued to your original payment method.
- Please allow 5–9 business days for the refund to be reflected in your account.
5. Contacting Support
Our customer service team is always here to help. If you have any questions about canceling an order, please don’t hesitate to reach out:
Email: support@aatrod.com
We’ll do our best to assist you promptly.