At Aatrod, we understand that plans can change. This Cancellation Policy explains when cancellations are possible and how refunds are handled.
1. Can You Cancel an Order?
- Yes, you can cancel your order before it ships.
- Once an order is marked as shipped, cancellation is no longer possible. In this case, please refer to our Returns & Refunds Policy.
- Custom or personalized items cannot be canceled after order confirmation due to their unique nature.
2. How to Cancel Your Order
To request a cancellation:
- Email us at support@aatrod.com
- Include your order number and the word “Cancellation” in the subject line
- We will check your order status and confirm by email
If your order has not yet shipped, we will cancel it and begin the refund process.
For faster service, please contact us as soon as possible after placing your order.
3. Refunds for Canceled Orders
- If your cancellation is approved, you will receive a full refund to your original payment method.
- Refunds typically take 5–7 business days, depending on your bank or payment provider.
- If canceled before shipment, any shipping fees paid will also be refunded.
4. Final Sale Items
Items marked as Final Sale are not eligible for:
- Cancellation
- Refund
- Return
Please review product details carefully before completing your purchase.
5. Received the Wrong Item?
If you receive the wrong product or something is missing from your order:
- Email us immediately at support@aatrod.com
- Include your order number and a brief explanation
- We will review the issue and provide a solution — this may include a replacement or a refund at no extra cost to you.
6. Contact Us
If you have any questions about cancellations, please reach out to our support team:
- Email: support@aatrod.com
- Phone: +1 (978) 615-9222
- Address: 5 Slate Dr, Fredericksburg, VA 22406, United States
- Working Hours: 8:00 AM – 5:00 PM (Monday – Friday)