At Aatrod, we understand that changes happen. This Cancellation Policy explains when and how you can cancel your order, along with refund conditions and applicable exceptions.
Website: https://aatrod.com
1. Eligibility for Cancellation
- You may cancel an order before it has shipped.
- Once an order is marked as shipped, it is no longer eligible for cancellation and must follow our Returns & Refunds Policy.
- Custom-made or special-order products cannot be canceled once the order is confirmed due to their personalized nature.
2. How to Cancel an Order
To request a cancellation:
- Contact our support team at support@aatrod.com
- Include your order number and cancellation request
- We will confirm the order status
- If the order has not shipped, we will cancel it and begin the refund process
3. Refunds for Canceled Orders
If your order is successfully canceled:
- A refund will be issued to your original payment method
- Refunds typically process within 5–9 business days
- If canceled before shipment, you will receive a full refund, including shipping fees
- If the order has already shipped, shipping charges are non-refundable
4. Final Sale Items
Items marked as Final Sale are not eligible for cancellation, refund, or return.
5. Incorrect or Missing Items
If you received the wrong item or if an item is missing from your order, please contact us immediately:
- Email: support@aatrod.com
- Provide your order number and a brief description of the issue
- We will investigate and provide a solution, which may include a replacement or refund
6. Contact Us
For questions about cancellations or related concerns, please contact:
Email: support@aatrod.com