We’re here to help. Below you’ll find answers to the most common questions about ordering, shipping, payments, returns, and more.
Ordering
Q: How do I place an order?
A: Browse our store, select the items you want, and add them to your cart. When you’re ready, go to checkout and follow the prompts to enter your shipping and payment information.
Q: Can I change or cancel my order after placing it?
A: Yes, but only if your order hasn’t been shipped. Contact us at support@aatrod.com as soon as possible. Once shipped, cancellation is no longer possible, and our Returns & Refunds Policy will apply.
Shipping
Q: How long does shipping take?
A:
- United States: 3–7 business days
- International: 7–18 business days
Note: All orders have a processing time of 1–3 business days before shipment.
Q: How much does shipping cost?
A:
- U.S. Shipping: Flat rate of $8.55
- International Shipping: Flat rate of $8.55
Q: Can I track my order?
A: Yes. Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Payments
Q: What payment methods do you accept?
A: We accept the following payment methods:
Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal.
Q: Is my payment information secure?
A: Absolutely. All transactions are protected with SSL encryption. We do not store your full credit card details on our servers.
Returns & Refunds
Q: What is your return policy?
A: You can return unused items in their original condition and packaging within 30 days of receiving your order. Please refer to our Returns & Refunds Policy for full details.
Q: Do I have to pay for return shipping?
A: If the item is defective or you received the wrong item, we cover return shipping. Otherwise, customers are responsible for return shipping costs.
Q: How long does it take to get a refund?
A: Refunds are processed within 5–9 business days after we receive and inspect the returned item.
Privacy & Security
Q: What do you do with my personal information?
A: We use your information to process orders and improve your shopping experience. We do not sell or rent your data. For more, view our Privacy Policy.
Q: Can I delete my account or personal data?
A: Yes. To request account deletion or data removal, please contact us at support@aatrod.com.
Need More Help?
If your question isn’t answered here, feel free to contact us:
Email: support@aatrod.com