At Aatrod, we understand that plans can change. This Cancellation Policy outlines when and how you can cancel an order, including refund procedures and conditions for exceptions.
Website: https://aatrod.com
1. Eligibility for Cancellation
- Orders may be canceled prior to shipment.
- Once an order has been shipped, it is no longer eligible for cancellation and must follow our Returns & Refunds Policy.
- Custom-made or special-order items are not eligible for cancellation due to their personalized nature.
2. How to Cancel an Order
To request a cancellation:
- Contact our support team at support@aatrod.com with your order number and request.
- Our team will verify the order status.
- If the order has not shipped, we will proceed with cancellation and initiate a refund.
3. Refunds for Canceled Orders
If your cancellation is approved:
- A refund will be issued to your original payment method.
- Refunds are typically processed within 5–9 business days after confirmation.
- If the order is canceled before shipping, the shipping fee will also be refunded.
- If the order has already shipped, shipping charges are non-refundable.
4. Final Sale Items
Items marked as Final Sale are not eligible for cancellation, refund, or return.
5. Incorrect or Missing Items
If you receive:
- An incorrect item, or
- A shipment that is missing items,
Please notify us at support@aatrod.com within 7 business days of receiving your order.
We will offer one of the following remedies based on your preference and product availability:
- Ship the correct or missing item at no extra cost, or
- Issue a full or partial refund.
6. Contact Us
For cancellation requests or related concerns, please reach out to:
Email: support@aatrod.com